Frequently Asked Questions

Everything you need to know about shopping with Te Koop.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75; otherwise, a flat rate of $5.99 applies.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 7 business days of receipt.

How can I ensure I am ordering the correct size?

Each product page includes a detailed 'Size Guide' with measurements in inches and centimeters. We recommend comparing these to your favorite fitting garments.

Which payment methods do you accept?

Te Koop accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna.

Are your materials ethically sourced?

Quality and ethics are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize sustainable fabrics like organic cotton and recycled polyester.

Can I track my order once it has been placed?

Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.